Here is some information you should know before starting the upgrade process to prevent account closure:
During the upgrade process, you will be prompted to enter your date of birth, Social Security Number, and upload a government issued photo ID and a selfie for identity verification through a secured link. You must upload all requested documents within 14 days.
Warning: Once the upgrade process is started, failure to pass the identity verification may lead to account closure by Wisely.
When you are ready to start the upgrade process, go to step 1.
1. Once your Wisely account is set up and logged in, click Upgrade Card next to your account balance on the Home Page.
2. Once the upgrade process is started, failure to pass the identity verification may lead to account closure by Wisely. When you are ready to start the upgrade process, click Get Started.
3. Review your contact information and click Confirm.
4. Enter your date of birth and click Next.
5. Enter your social security number and click Next.
6. When you are ready to upload your government issued photo ID and a selfie, click Continue Upgrade.
Warning: If you do not provide the requested documents, your account may be closed by Wisely.
7. Choose to receive the submission instructions by email or text message.
8. Check your text message, email inbox or junk/spam mailbox for instructions to complete the upgrade process. You have 14 days to complete the identity verification before Wisely closes your account.
9. Open the link received. Review and accept the Biometric Screening Consent, click Next.
Note: If no links were received, log in to your Wisely account again and you are prompted to finish the upgrade process. When you have a government issued photo ID ready, click Finish upgrade.
10. Click Step 1 to add a form of identification.
11. Select the form of photo ID you wish to submit. It must be from one of the listed items.
12. Take a picture of the front and back of your photo ID. Click Next.
13. Click Step 2 to take a selfie. Once completed step 1 and step 2, click Submit.
Your uploaded files will be reviewed by a Wisely representative.
14. Congratulations! You have completed the Wisely upgrade process. Please wait patiently while Wisely verifies your identity and you may be contacted by Wisely if they need any additional information.